Maintenance (parts and service) = customer service intervals – all work and replacement parts used within the framework of the service intervals
Costs for test, measurement and adjustment where they do not fall under damage covered by the warranty
General wear and tear, e.g. gradual decline in engine sealing, which requires the repair of valves and/or piston rings or which causes a gradual increase in oil use
Track adjustment and wheel balancing, tyre renewal
All parts which have not been named
Parts which are not authorised by the manufacturer, regardless of the selected contract duration (12 or 24 months)
There can be no claims on repair costs in case of the following:
Indirect or direct consequent losses, e.g. tow-away costs, hotel or accommodation costs, parking charges, compensation for deprivation of use
Air freight or special delivery.
In addition, there is no warranty without consideration of contributing factors for damage such as:
the direct effects of storms, hail, lightning, earthquake or flooding as well as fire or explosions
Caused by wartime events of any type, civil war, civil unrest, strikes, lock-outs, seizure or other sovereign action or by nuclear energy
As the result of an accident, i.e. an event caused by a sudden direct external mechanical force
Through wilful or malicious action, stealing, in particular theft, unauthorised use, robbery or embezzlement
Caused by action which a third party as a manufacturer/supplier has undertaken or is to undertake on the basis of a repair contract or other guarantee commitment
Through the effects of the vehicle being exposed to greater axle or trailer burdens than those specified by the manufacturer
As the result of using unsuitable lubricants and fuels
Caused by intentional or grossly negligent behaviour
Due to the use of an item which recognisably requires repair, unless the damage can be proved to be unconnected to the item requiring repair or the item was temporarily repaired when the damage occurred.
Due to altering the original condition of the vehicle or vehicle design and/or the extension/addition of particular accessories which negatively influence the original technical specification or safety standard or which are not of the same or better quality as the original fittings.